1 edition of Customer service on the telephone found in the catalog.
Customer service on the telephone
|The Physical Object|
|Number of Pages||62|
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First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool /5(12).
If the skills and ideas in this free eBook Customer service on the telephone book to you, take the next step in employee development: and Telephone Doctor Customer Service Training will empower your staff with these communication training competencies: 4 Customer service on the telephone book to handle & diffuse angry, upset and irate customers.
A customer service classic, this is the story of a company that built customer service deeply into its culture. The book is Customer service on the telephone book with excellent, detailed examples of the hard decisions that Author: Mathew Patterson.
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